Dear Patients and Colleagues,
At JUST KFO, we rely not only on the most modern treatment methods – we are also breaking new ground in how we organize our practice. Starting now, we are supported by “Luna” – the AI receptionist from Praxipal to serve your calls even better.
- Reachable – even when we are not
Outside our office hours, Luna is there for you. She takes calls, assists with booking, changing, or canceling appointments , and answers frequently asked questions – around the clock, seven days a week. This way, you can now reach us even when our reception desk is not staffed.
- During office hours: In person when possible – digitally when necessary
During our regular office hours, your first point of contact remains our experienced reception team. But if it should happen that all team members are on the phone or assisting patients in the office, Luna takes over automatically – quickly, courteously, and reliably..
She ensures that your concern does not get lost and reaches us – even when things are busy at the front desk.
- Why we introduced Luna
With Luna, we can significantly improve our telephone accessibility without losing personal connection. This gives us more time for individual care in the practice – and you as a patient benefit from shorter wait times on the phone and clear processes.
- Reliable. Personal. Forward-thinking.
The introduction of Praxipal is another step toward modern, patient-centered practice management. Luna complements our team meaningfully – and ensures that your concerns are always in good hands.
We look forward to your feedback and are happy to answer any questions as always.
Your team at
JUST KFO – Dr. Steinmaier & Kollegen
More news
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Arrange your no-obligation initial consultation at JUST KFO – Dr. Steinmaier & Kollegen in Cologne.
